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"exceeded expectation'

Browns Alexandria Mazda
Last updated 4 years ago

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  • Back in February I had a need for a car. I met with Bobby C. and told him what I was looking for in terms of pricing and what I wanted in a car. He listened and was able to find the vehicle that best fit my needs. He told me they had a Black CX 5 available on the lot. I reviewed the colors that were available for the vehicle and I told him I prefer to have Sky Blue. He immediately did a search for the vehicle with the color that I want and in one day I was able to get the vehicle and color I had wanted delivered to me at my house. I signed the contract on the spot. He had met all requirements in terms of pricing and needs. He exceeded expectation by delivering the car to my house in Maryland and with a full tank of gas due to the fact that I could not make it to the dealership. He showed me all the features of the car and went over the manual with me before he left. Talk about delivery service!! How good is that, not having to leave your house for your new car to be delivered to you!! I also want to thank the Manager Luis Salcedo and the Finance team that was involved to help Bobby C. expedite the delivery of the vehicle to me by having the paper work ready and in order.

    Recently in July, I had a little trouble with moving the seat forward. I brought this to Bobby C. attention and he took care of getting it fixed for me. He was able to procure a nice loaner vehicle through his Manager Haroon M. until it was fixed. I never missed a beat in terms of transportation between work and home. I got my car back cleaned, fixed and with a full tank of gas. AWESOME, that I only had to deal with one point of contact to get everything done / fixed from A to Z!!!

    I definitely would recommend Bobby Custodio to anyone interested in buying a car! He is professional in his presentation / mannerism and he demonstrates standards of excellence not mediocrity!

    Fanmie L.

 

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  • Hours:

  • 12:00 AM to 6:00 PM Sunday
  • 9:00 AM to 8:00 PM Monday
  • 9:00 AM to 8:00 PM Tuesday
  • 9:00 AM to 8:00 PM Wednesday
  • 9:00 AM to 8:00 PM Thursday
  • 9:00 AM to 8:00 PM Friday
  • 9:00 AM to 8:00 PM Saturday


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