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"I was well-taken care of"

Browns Alexandria Mazda
Last updated 5 years ago

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  • On May 31st, my birthday, my son and I got a wild idea that buying me a cute, sporty new car was a good idea. On a whim we went to Brown's Alexandria Mazda to browse. Upon arrival, I met Bobby Custodio. Bobby was very helpful and did not pressure me to buy, knowing I was just browsing. He knew what I was looking for and showed me a white Mazda Speed3, which was made for me. I think he may have known it'd be love at first sight and he was right. Bobby took me and my son for a test drive, during which he didn't appear to be nervous, even though I told him it'd been awhile since I drove a manual vehicle. Knowing I was on my way to birthday celebration, Bobby was kind enough to let me take the car for a drive. By 8 o'clock that night, the Speed3 was my new car. I told Bobby that I was a USAA customer and he and Haroon Mofidi made sure to offer me the USAA car buying price, even though I didn't use the USAA service. Haroon also gave me an additional $250 on my trade-in because it was my birthday. I haven't regretted my impulse to buy the vehicle for one minute since that night. After having the car for a few weeks the check-engine light came on. I hadn't made sure the lid to the gas tank had been closed well enough last time I filled up, apparently. I called for service on a Saturday and had a difficult time getting through to the busy service department. I called Bobby directly to see if he could help me and he took it upon himself to make arrangements with me to bring the car in. He was wonderful again. He made sure I had a loaner vehicle, didn't have to go anywhere but his desk when dropping off the car or picking it up. He had made sure my car had been washed inside and out and treated it like his baby, too. I'm not used to this kind of service and am overwhelmed by the kindness and consideration of the Brown's Alexandria Mazda staff, especially Bobby. There is no doubt in my mind that if I need to purchase another vehicle I will go directly to Bobby Custodio and Brown's Alexandria Mazda. I was well-taken care of, paid a fair price and know that me and my car will be in the best hands in the future. I can't say enough about the great experience I had and hope that this review will lead others to have the same experience with Bobby and Brown's.

    Patricia D.


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  • Hours:

  • 12:00 AM to 6:00 PM Sunday
  • 9:00 AM to 8:00 PM Monday
  • 9:00 AM to 8:00 PM Tuesday
  • 9:00 AM to 8:00 PM Wednesday
  • 9:00 AM to 8:00 PM Thursday
  • 9:00 AM to 8:00 PM Friday
  • 9:00 AM to 8:00 PM Saturday


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